Information and Digital Technologies (IDT)
Priority Guidelines
for Supported Academic Affairs Departments at SDSUThe following Priority Guidelines will be used by the InfoSys Service Desk staff in routing Service Request requests/problems to the appropriate InfoSys support staff. The response times are for initial contact and, if possible, may include problem resolution. The InfoSys Service Desk will review these guidelines on a semi-annual basis. Comments on the Guidelines can be sent via Email to infosys@library.sdsu.edu at any time. Please note:
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Emergency Requests to the InfoSys Service Desk will be done via Phone Calls to 46753
Non-Emergency Request will be done via Email, FAX, or intercampus Mail
CRISIS (ASAP) Response (staff will be paged)
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DUS, Dean (working on a contract/deadline)
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ITS Faculty Room/Help Desks
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Academic Affairs, Acad. Services
Academic Affairs, Athlete Eligibility
Academic Senate, Senate Office
DUS, Center for Teaching & Learning
DUS, College Readiness
DUS, Compact for Scholars
DUS, Dean's Office
DUS, Faculty/Student Mentoring
DUS, Freshman Success
DUS, Honors Program
DUS, International Programs
DUS, Liberal Studies
DUS, PICT
Faculty Affairs
GD&R, International Programs
Pres. Office, Special Events
VP of AA, Assoc. VP Office
VP of AA, Inst. Research
VP of AA, Provost Office
Library and Information Access
San Diego State University
This page last modified on March 3, 2008
The statements found on the Information and Digital Technologies (IDT) pages are for informational purposes only. While every effort is made to ensure that this information is up to date and accurate, official information can be found in the University publications.
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