Information and Digital Technologies (IDT)
Priority Guidelines

for Supported Academic Affairs Departments at SDSU

The following Priority Guidelines will be used by the InfoSys Service Desk staff in routing Service Request requests/problems to the appropriate InfoSys support staff. The response times are for initial contact and, if possible, may include problem resolution. The InfoSys Service Desk will review these guidelines on a semi-annual basis. Comments on the Guidelines can be sent via Email to at any time.

Please note:

Our Priorities are:

CRISIS (ASAP) Response (staff will be paged)

MAJOR (2-4 hrs) Response

REGULAR (24 hrs or more) Response

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Library and Information Access
San Diego State University
This page last modified on March 3, 2008

The statements found on the Information and Digital Technologies (IDT) pages are for informational purposes only. While every effort is made to ensure that this information is up to date and accurate, official information can be found in the University publications.


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