SUSAN J. GOODMAN, SPHR

Summary: Human Resources/Education Professional offering strength in course design and presentation, student relations and performance management, leadership, decision making, and problem solving. Interpersonal skills that demonstrate the ability to connect with all levels of the organization. Experience gained in diverse environments, to include higher education, hospitality, sales and marketing, non-profit, and outplacement services. Over 15 years human resources business experience. Strong Spanish speaker.

Professional Focus:

Accomplished communicator, experience includes the presentation of new employee and student orientation, career transition, and customer service training through the application of adult learning and facilitation technique.
Successful track record of recruiting and developing top performers, leading to high retention, morale, and productivity.
Analytical, observation, and writing skills to create effective resumes, job descriptions, policies and procedures, student handbooks and course materials, investigation reports, performance and development plans, and marketing materials.

EMPLOYMENT HISTORY

2006-present UNIVERSITY OF CALIFORNIA, SAN DIEGO (EXTENSION)

Director, Business Programs for International Students

Oversee foreign student population of over 130 per quarter in pursuing Professional Certificate, internship, and OPT.

Responsible for entire scope of program from application review and selection to graduation and alumni relations
Develop and present workshops designed to facilitate job and internship search, including one-on-one assessments, resume writing, trend identification, interview feedback, networking opportunities, guest speakers, and research skills.
Foster and facilitate communication between current students, instructors, vendor services, and staff.
Track long term success of program, maintain up-to-date knowledge of educational trends, including on-line, and implement.
Design curriculum and recruit instructors on on-going basis, with goal of delivering cutting edge knowledge for global audience.
Effectively solve problems and creatively develop policies and procedures, resulting in a solid reputation and continued maximum enrollments

2002-2006 LEE HECHT HARRISON/ CENTER GROUP (Consulting Firm) San Diego, CA
Senior Consultant, Human Resources and Organizational Development

Provide a variety of human resource and organizational development services to individual clients on an on-going basis, as well as career transition guidance, workshop presentation, and coaching.

Conduct needs assessment to design and present workshops, including the training of management and supervisors, ensuring compliance and strategic alignment. Work within budget, time deadlines, and culture.

Partner with management to identify problem areas, and make recommendations to improve morale, retention, and performance, resulting in a 12% reduction in turnover within 6 months.
Revamped recruitment, selection, and retention procedures to include performing job analysis, standardizing and classifying job descriptions, and establishing performance measures. Reduced recruitment cycle by average of 3 weeks.
Successfully managed HR staff and department budget of 100K.
Conduct salary review of all positions, to include analysis against current market value, internal equity, salary history, and job requirements.
Recommend increase or redlining, design target cash compensation and base/incentive mix.
Design employee referral program, increasing selection fit and reducing recruitment costs by 5K each month.
Contract renewed twice as interim Human Resources Director for non-profit client. Successfully on-boarded new HRD.

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Serve as Job Market Consultant for LHH’s #1 national client, developing targeted job leads in the San Diego community for over 200 associates using multiple sourcing methods.
Build relationships with clients through engagement, orientation, and collaboration,leading to 85% placement rate.
Execute over 10 successful “Career Days” and “Job Fairs” in partnership with San Diego community in 6-month time period.
Consult with clients on use of retraining money, including the coordination of Education Fair.
Consistently receive seminar evaluation ratings of “excellent” from workshop clients.
Work with “trailing spouses” from a variety of backgrounds to assist in their transition to new work/life in San Diego.

2001 – 2002 THE LODGE AT TORREY PINES (Evans Hotels) San Diego, CA
Human Resources Manager

Performed all aspects of HR as they pertained to the opening, staffing, & operation of a new hotel.

Developed, presented, and analyzed training programs, to include sexual harassment, new employee orientation, safety tailgates, and supervisor education and development.
Instrumental in identifying, selecting, and coaching staff to achieve 5 Diamond rating from AAA within first year.
Monitored and adjusted recruitment budget on a weekly basis, to remain consistent with department needs and strategic goals.
Provided coaching and support to new managers and employees, facilitating positive relationships among staff totaling 300.
Developed performance improvement programs in conjunction with management.
Designed, implemented, and chaired successful and motivating Employee of the Month program.
Conducted investigations in both English and Spanish, resulting in effective, long term personnel changes.

1997–2001 UNIVERSITY OF CALIFORNIA, SAN DIEGO (Department of Pediatrics)

                            HR Coordinator        1999-2001


Served as generalist to 22 divisions, crossing all functional areas of human resources

Conducted needs assessment, developed and presented training programs regarding HR issues and changes in policy.
Composed and distributed electronic newsletter to inform staff of pertinent issues, fostering open communication.
Worked with division supervisors and Principal Investigators to meet staffing needs, advising of compliance issues and making recommendations regarding classification, compensation, equity, advertisement, NEO, and other areas relating to recruitment.
Selected and provided work direction to payroll staff in department business office.
Conducted job analysis, wrote job descriptions, and classified positions.

Senior Employment Representative 1997-1999

Responsible for overall staff recruitment for the School of Medicine

Planned and implemented recruitment strategy, including sourcing, outreach, and compliance with OFCCP, AA, and EEOC.
Analyzed potential equity issues and authorized compensation in both represented and non-represented series.
Advised and guided clients in following best HR practice in a variety of situations.
Volunteered to present “Career Connection” and “How to Get Hired at UCSD” workshops.

1985-1997 THE OVERLOAD GROUP, Area Manager San Diego, CA

Oversaw entire San Diego territory through peak real estate economy as well as downturn of industry

EDUCATION AND PROFESSIONAL DEVELOPMENT

Pursuing Master’s Degree-Educational Technology, SDSU
BA, Spanish, Political Science - SDSU
Professional Certificate in Human Resource Management - UCSD Extension
Train the Trainer, The Freeman Group, Lee Hecht Harrison
World at Work-Sales Compensation Design
UCSD Staff Education and Development Workshops
Franklin Covey-7 Habits of Highly Successful People
SANDAPT – San Diego Association for Personality Type-(Personally-ESFJ)

COMMUNITY AND PROFESSIONAL INVOLVEMENT

American Society for Training and Development
Society for Human Resource Management