Faculty and Staff Computing Help Resources

Help Desks

Below is a listing of campus help desks and/or help contacts. Select the appropriate help service for you.

Enterprise Technology Services

• Website: http://ets.sdsu.edu/
• Email: etshelpdesk@mail.sdsu.edu
• Phone: 4-5261
• Location: LL-200

Instructional Technology Services

• Website: http://its.sdsu.edu/

• Faculty Instructional Technology (FIT) Center

• Phone: 4-6348

• Faculty Blackboard Help

• Email: bbhelp@mail.sdsu.edu
• Phone: 4-3485

• Smart Classroom/Equipment Checkout Help

• Email: checkout@mail.sdsu.edu
• Phone: 4-5691
• Phone: 46435 (Evenings)

College of Arts and Letters

• Website: http://cal.sdsu.edu/about/technical_support.htm
• Email: calhelp@mail.sdsu.edu
• Phone: 4-5845
• Location: PSFA-127

College of Business Administration

• Website: http://www-rohan.sdsu.edu/~cba/staff/index.html
• Email: cbatech@mail.sdsu.edu
• Phone: 4-3025
• Location: SSE-3337

College of Education

• Website: http://coe.sdsu.edu/helpdesk/
• Contacts: http://coe.sdsu.edu/admin/directory/documents/technicalcontact.pdf
• Phone: 4-7414
• Location: EBA-276

College of Engineering

• Website: http://engineering.sdsu.edu/support/

College of Extended Studies

• Website: http://www.ces.sdsu.edu/Pages/Engine.aspx?id=475

College of Health and Human Services

• Website: http://chhs.sdsu.edu/technical-support-help-desk/
• Email: chhshelpdesk@mail.sdsu.edu
• Phone: 4-4971

College of Professional Studies and Fine Arts

• Website: http://psfa.sdsu.edu/web/index.php/about_us/deans_office

College of Sciences

• Website: http://www.sci.sdsu.edu/cos/cosscec.php
• Email: consult@sciences.sdsu.edu
• Phone: 4-4881
• Location: GMCS-111

Imperial Valley Campus

• Website: http://www.ivcampus.sdsu.edu/it/technical_services.asp

Library and Information Access

• Website: http://library.sdsu.edu/people/dpt.php?id=10
• Email: infosys@library.sdsu.edu
• Phone: 4-6753

Information Security

IT Security Office (ITSO)

• Website: http://security.sdsu.edu/
• Felecia Vlahos, CISSP
• Information Security Officer
• San Diego State University
• 619-594-4049
• fvlahos@mail.sdsu.edu

Other Campus Security Contacts

• Kevin Carter
• Student Affairs Information Security Manager
• (619) 594-4276
• kcarter@mail.sdsu.edu

• Thomas Wilson
• HIPAA Privacy Officer
• (619) 594-5332
• twilson@mail.sdsu.edu

• John Ross
• Academic Affairs IT Coordinator
• (619) 594-5858
• jross@rohan.sdsu.edu

Standards

The Minimum Workstation and Software Site License Subcommittee recommends minimum system configurations for computer systems purchases, and coordinates software site licenses and volume purchase agreements for San Diego State University.

For further information about configuration standards for your Macintosh, PC or laptop, visit the Computer Workstation Standards web page: http://rohan.sdsu.edu/~mwssls/mws.html

Information about software licensing at SDSU is at: http://rohan.sdsu.edu/~mwssls/ssl.html

REMEMBER: Please check with your College or Department technical staff before purchasing any computer or peripheral equipment to ensure compatibility and support!

Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.

Documents in MS Word (DOC) format require a Microsoft Word compatible viewer to view. Download Microsoft Word Viewer.

Documents in MS Powerpoint (PPT) format require a Microsoft Powerpoint compatible viewer to view. Download Microsoft Powerpoint Viewer