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Common Problems
In order to connect to the PAC, Infodome, ITSnet, ROHAN, etc., it is necessary to have a TELNET application program running on the computer. (The program may not actually be named TELNET but it must perform the TELNET function of logging on to remote computers as a terminal.)
The Unable to find application message appears if the TELNET application is not installed on the computer, or if Netscape is not configured to use the TELNET program.
To install a TELNET application:
- Download the TELNET Software - Pay attention to where the software downloads!
- Double click on the .exe or the .sea file
- Follow the simple instructions to install the software
- Restart the machine
To get TELNET working with Netscape:
- Make sure the TELNET software is installed.
- Select Options/General Preferences, then select the Apps tab.
- Next to Telnet Application, click on the Browse button and find the TELNET application, or enter the full path and file name of the TELNET application residing on the computer.
Once Netscape is restarted, the TELNET application will start up automatically when the PAC, ITSnet, etc. is selected
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In order to connect to the PAC, Infodome, ITSnet, ROHAN, etc., it is necessary to have a TELNET application program running on the computer. (The program may not actually be named TELNET but it must perform the TELNET function of logging on to remote computers as a terminal). If the AOL Web browser software is being used, the TELNET program must be able to work with the AOL program as well.
For information, please check the AOL keyword Press for the latest updates, or send Email to the Web staff at America Online:
webmaster@aol.com
Windows users
To use TELNET through AOL, two things are needed:
- A Winsock.DLL that is compatible with AOL.
- A TELNET program to run through America Online.
To find both of these files, go to keyword TELNET. The Winsock.DLL is downloaded by clicking on Go To Winsock Applications. The TELNET program can be downloaded by clicking on Go To Net Clients.
Once Winsock.DLL is downloaded, copy or move it to the \WINDOWS\SYSTEM directory. Always remember to print the description of files being downloaded. Be sure to read the READ ME file that comes with the TELNET program. Once the Winsock and the TELNET programs are installed, sign on to America Online, minimize, and run the TELNET program.
For further assistance with installing software to work with America Online, contact America Online Customer Service.
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In order to connect to the PAC, Infodome, ITSnet, ROHAN, etc., it is necessary to have a TELNET application program running on the computer. (The program may not actually be named TELNET but it must perform the TELNET function of logging on to remote computers as a terminal.)
Use the command GO INTERNET and then select the Internet Resources Forum area. Select Libraries and pick either the Mac or PC/INTERNET software libraries. Both of these libraries will contain shareware applications that should be of assistance.
You can find the answers to over 500 commonly asked questions in the Customer Service Help Database (GO CSHELP). This self-help area allows for searches by topic, or keyword. In terminal emulation software the GO command can be typed at any ! prompt (e.g. GO Member). In the CompuServe Information Manager (CIM)(tm) software the GO command can be accessed by selecting the GO option from theServices pull-down menu.
For further assistance with installing software to work with Compuserve, contact Compuserve Customer Service.
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Technical Briefs
Tips, Tricks, and Other Computing Help Files