Blackboard Support

Getting Started

What is Blackboard?
Blackboard Training
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Content Areas
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Managing Your Course
User Management
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Step-by-Step Guides

Online Documentation
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Plug-ins, Readers, etc.
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FAQs
Be-Aware: False BB Email

User Management

Modify user | Working with groups | FAQs
Step-by-Step Guides
The guides listed below provide Step-by-Step instructions on each specific function. Also included in the guides is a short explanation of the feature and a series of Frequently Asked Questions (FAQ's).

Due the changes in the Blackboard system, instructors have much less responsibility in terms of user management. Students are automatically enrolled in course sites, and their personal information changes are handled through the SDSU Web Portal, rather than in Blackboard.

Introducing Students to Blackboard

Although many students on campus have used Blackboard, it is important to introduce Blackboard to your students at the beginning of each semester. It is recommended that, if possible, you introduce your course site to your students as well as well as the Blackboard Student Support site and Student FAQs.

Modify User

The Modify User function is used to change a user's role in the course. This feature is used mainly to give access to Teaching Assistants or additional instructors. Instructors must ask the Blackboard Administrator to add the additional users to the site, then they may change the role as desired (See Step-by-Step Guides above).

Note: Students who are officially enrolled in the course may not be made TA's in the Blackboard site as the nightly data feed from the Registrar's Office will automatically change their status back to student (See Step-by-Step Guides above).

Working with Groups

Creating, modifying and removing Groups is much the same as working with individual users. From the Control Panel, click on the Manage Group link in the User Management section.

Frequently Asked Questions

What do I do if a student doesn't know his/her username or password?
All student user names (RED IDs) and passwords for Blackboard are the same as they use for the SDSU Web Portal. If a student does not know this information, they need to contact the Registrar's Office. Student passwords can be reset directly in the SDSU Web Portal as well.

What can I do if a student does not want his/her email listed on the Student Roster?
Blackboard does not list any email addresses in the roster unless a student chooses to do so. To make email addresses visible to the rest of the class, students must go into the Personal Information area from either the Student Tools area of the course, or from the Tools box on the My SDSU page and click on Privacy Options. They can then choose what information to share with the rest of the class.

Blackboard also uses what is called a "suppressed list" for email sent from within a course site. This means that the email will be sent to all the people you choose, but nowhere in the resulting email, will addresses be listed. This allows student email addresses to remain private. However, if you as the instructor, want a list of all addresses, you will not be able to get it from Bb, unless your students all choose to make this information public.

 

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